Off Duty Management
Off-Duty Services Program Update
Effective August 10, 2026, the Cayce Police Department has contracted with Off Duty Management (ODM) to assist with our external off-duty program. ODM will provide complete off-duty administration, including scheduling, invoicing, collections, and payroll using its web-based software and mobile app, OfficerTRAK®.
This partnership streamlines service requests, shift changes, and payments while providing comprehensive insurance coverage for your organization and our officers.
What to Expect with Off Duty Management
OfficerTRAK® Online Portal: Create requests, track shift fill status, view clocking times, post instructions, review shift history, and pay online.
Insurance Coverage: ODM maintains comprehensive liability insurance for officers and agency partners, as well as State Statutory Workers’ Compensation Insurance for officers. Your company is afforded claimant rights under applicable policies.
24/7/365 Support: Reach customer service anytime at 877-636-8300.
Dedicated Associate: Access to a dedicated Service & Support associate familiar with our agency.
Requesting Services
To request off-duty officer services for August 10, 2026, or later, register online through the service portal:
Portal Link: Cayce PD Service Request Portal
Click “Sign Up” on the top right of the landing page.
Complete all required information.
Log in from this page whenever you need to submit a service request.
If you encounter issues during registration or login, call Off Duty Management at 877-636-8300.
Off-Duty Rates & Hours
All requests require a 3-hour minimum shift.
| Title | Total Hourly Rate |
| Regular | $71.40 |
| Holiday | $142.74 |
| Emergency | $142.74 |
Emergency Rate: Applies to any request received less than 48 hours prior to the shift start time.
Recognized Holidays
Holiday rates apply to assignments scheduled on the following agency-recognized dates:
| Agency Recognized Holiday | Date |
| New Year’s Day | January 1 |
| Martin Luther King Jr. Day | Third Monday in January |
| Presidents’ Day | Third Monday in February |
| Good Friday | The Friday before Easter |
| Memorial Day | Last Monday in May |
| Juneteenth | June 19 |
| Independence Day | July 4 |
| Labor Day | First Monday in September |
| Veterans Day | November 11 |
| Thanksgiving Day | Fourth Thursday of November |
| Day After Thanksgiving | Friday following Thanksgiving |
| Christmas Eve | December 24 |
| Christmas Day | December 25 |
| New Year’s Eve | December 31 |
Payment, Invoicing, and Terms
Payment Method: Off Duty Management pays officers directly; all vendor payments must be submitted to ODM.
Prepayment & Net 30 Terms: ODM reserves the right to require prepayment (including admin fees and sales tax). If approved for invoicing, payments are Net 30 days from the date the invoice is emailed.
Late Charges: A late fee of 1.5% per month (or the highest rate permitted by state law) applies to past-due, undisputed balances. Continued non-payment may result in service termination following 2 days’ notice.
Disputes: Invoice disputes must be submitted to ODM in writing within 10 days of receipt.
Credit/Debit Card Fee: A 3.0% processing fee applies to payments made via credit or debit card.
Invoice-Approved Vendors: Email required registration forms, accounts payable processes, or portal information to [email protected] prior to your first job. Delays in providing this information do not extend the 30-day payment deadline.
Cancellation Policy
Canceling or reducing an assignment within 24 hours of the scheduled start time requires payment of whichever is greater: officer hours actually worked, or the 3-hour agency minimum shift plus ODM administrative fees for the first 24 hours of the original assignment.
Questions?
For assistance with registering, submitting requests, or managing your account, contact Off Duty Management 24/7 at 877-636-8300.
Contact Information
For general questions regarding the Cayce Police Department Off-Duty Program policy, you may also reach out to our agency liaison:
Lieutenant DuFault
Phone: 803-550-9521 ext. 3021
Email: [email protected]
For immediate scheduling, account registration, or 24/7 support, please contact Off Duty Management directly at 877-636-8300.
How to request an Officer for a event
Extra Duty Solutions (EDS) will be handling the administration of the extra duty details worked by the Cayce Police Department starting on July 1, 2023. This partnership provides benefits to you as the customer, as well as the agency. As a customer, you will have access to the agency’s EDS account team 24/7/365 for any questions or needs related to scheduling an officer. You will receive an invoice from EDS for jobs worked.
Officers of the Cayce Police Department are prohibited from accepting off-duty assignments wherein the actual or potential use of law enforcement powers or other public safety related authority is anticipated, unless such assignments are scheduled through the Cayce Police Department. The department must ensure that your business or event has agreed to these conditions that have been set in place for not only our off-duty officers but also the public requesting the officers.
To request an extra duty detail, please complete the online request form using the button below. If the detail is recurring or is multiple days, please document that information in the comments section. An EDS Account Manager will contact you for clarification if needed.
Call EDS at 803-380-2569 or email [email protected] with any questions.
EDS will handle all invoicing. Payment information will accompany all invoices.
Rates are inclusive of all fees:
- Off-Duty rate for general security is $65 per officer for a minimum of 3hrs.
- Off-Duty Holiday rate for general security is $130 per hour for a minimum of 3hrs.
- Off-Duty 5 business days prior to the event scheduled will be $130 per hour with a minimum of (This does exclude funeral homes, but still has to pay a 3hr minimum).
- All cancellations must be 24hrs prior to the event or a 3hr minimum must be paid per officer.
- Any cancellation cancelled after the start time will result in the officer getting paid for 100% of the job.
Extra duty details are filled on a voluntary basis and the potential for unfilled requests exists.
We look forward to working with you and handling your extra duty needs!
Phone – 803-380-2569
Email – [email protected]
